Call Center Monitor

CleanGrid Solar · manager access

CleanGrid Solar
Call Center
Floor · —

Call disposition distribution

Rep Clock in / out Ready Break Calls Calls / hr Wrap Talk Live transfers

Live transfers = the completed_sale count — a CC rep sending a live call to an energy consultant. The Agent Report's own “Transfer” disposition is just an internal ReadyMode queue move (DNC / not-interested cleanup automations all count it), so it's kept out of the win column. Clock colour: green on time · amber late · red very late — vs the 11:00–19:00 ET window (30-min lunch at 14:30). Click a rep to expand trends.

Upload Agent Report

Export the ReadyMode Full Dialer Report / Agent Report (CSV) and drop it here. A multi-day / overlapping report is fine — by default only the days we're missing get added.